Education and Experience

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What ” i ” Do

Education

Doctor of Philosophy in Interdisciplinary Learning and Teaching (PhD)
December 2027 – In Progress
The University of Texas at San Antonio
San Antonio, Texas

Master of Arts in Education: Curriculum & Instruction (M.A.)
December 2019
The University of Texas at San Antonio
San Antonio, Texas

Bachelor of Arts in Classical Studies & Humanities
May 2017
The University of Texas at San Antonio
San Antonio, Texas

Associate of Applied Science in Information Technology
January 2011
Kaplan University
Orlando, Florida (Distance Learning)

Certifications

CompTIA
A+ PC Technician
Network+

John E. Reid & Associates 
The Reid Technique of interviewing and interrogation 

National Highway Transportation Safety Administration  
Police Radar Speed Measurement 

State of Florida Institute of Public Safety 
Law Enforcement Officer Proficiency 

Professional Experience

Graduate Assistant
The University of Texas at San Antonio
2024 – Current

In my current role, I have developed and implemented targeted communication and outreach strategies to engage learners, foster a sense of community, and connect them with critical resources. I have also designed and executed data-driven interventions for at-risk learners, using digital tools to provide personalized support and resource referrals. Additionally, I have researched and applied innovative learning experience strategies to address emerging student needs, while leveraging analytics to track the effectiveness of these interventions and ensure continuous improvement. Through this work, I have designed and facilitated programs that promote academic success, normalize effective learning behaviors, and support diverse learner populations.

eLearning Specialist & Designer | Graduate Research Assistant
The University of Texas at San Antonio
2022 – 2023

Led a mixed-methods education study aimed at identifying factors that negatively affect the teacher certification process for undergraduate students and exploring potential solutions in collaboration with the primary researcher. Played a crucial role in collecting quantitative and qualitative data and independently interpreting trends and insights. Contributed to developing and evaluating instructional materials and curricula while also managing all administrative and editorial responsibilities for research and creative functions.

Corporate Trainer | Graduate Teaching Assistant
The University of Central Florida
2020 – 2021

Increased university-wide graduation rates by effectively using Articulate 360, Canvas, and other eLearning technologies to design learning solutions for graduate students. Led the development and implementation of formative and summative assessments within Learning Management Systems, including Canvas. Collaborated with subject-matter experts and professors to create training materials, resulting in a 30% increase in available resources. Maintained a keen attention to detail by closely monitoring all user implementation aspects, including creating storyboards, participant guides, conducting gap analyses, and developing four courses for Instructor-Led Training and Computer-Based Training. Achieved positive outcomes by applying the Analysis, Design, Development, Implementation, and Evaluation (ADDIE) training model alongside Bloom’s Taxonomy.

Curriculum Developer | Peer Academic Coach [Financial Literacy]
San Antonio College
2019 – 2020 (Grant Funded)

Leveraged industry expertise to design compelling curricula and materials for the Financial Literacy Program, fostering an open and interactive learning environment to improve students’ understanding. Educated adult learners on financial literacy, scholarships, grants, and educational funding by delivering engaging e-learning materials, including videos and webcasts. Demonstrated a solid understanding of educational theories, principles, and concepts in the design, development, execution, and instruction of services. Effectively managed multiple concurrent content development projects using project management tools.

Museum Education Intern
Plimouth Plantation
Summer 2018

During my summer internship, I assisted in preparing, developing, and executing educational curricula for children and teenagers who visited the museum’s summer camp. As an intern, I engaged directly with the children enrolled in the summer camp programming, which comprised indoor and outdoor play activities at the museum’s main campus, the Plimoth Grist Mill, and downtown Plymouth.

For my summer project with Plimoth Plantation, I applied the academic knowledge I gained in education, museum education, history, and culture while working with a museum educator. With the help of a living historian, I learned how to plan, develop, and implement Plimoth Plantation’s museum education programs, including their popular Wampanoag and Colonial Summer Camps, into a new virtual interactive program that met the state of Massachusetts social science requirements.

Plimoth Plantation is a living history museum in Plymouth, Massachusetts. It offers exciting education programs that provide participants with a unique way to learn about the 17th century, Wampanoag history and culture, and the Plimoth Colony in the 1620s. As a summer intern, I had the opportunity to contribute to these programs and help children and teenagers engage with history enjoyably and educationally.

Workplace Giving Account Executive
United Arts of Central Florida
2016 – 2017

As an advocate for the arts, science, and history, I had the opportunity to positively impact over 50 arts and cultural organizations across four counties: Lake, Orange, Osceola, and Seminole.

I promoted the significance of the arts in Central Florida by effectively communicating and collaborating with community leaders. By demonstrating strong leadership skills and commitment, I increased employer contributions from 72% to 96% year over year. I also spearheaded the introduction of a new online donation system for employee contributions. Additionally, I managed an annual budget of over $100,000 to support a Search Engine Marketing (SEM) campaign. I successfully achieved our goals by using data and CRM tools to develop strategic and tailored plans and solutions.

Digital Marketing Consultant
Orlando Sentinel
2014 – 2015

Grew the digital footprint of each client by meticulously assessing the existing marketing strategies. Prepared weekly and monthly reports to measure goal achievement and determine areas of improvement on client websites to optimize mobile performance and search engine ranking. Increased brand visibility by orchestrating online presence efforts and producing engaging social 

Using the power of Tribune publishing (Orlando Sentinel, locally), I can also assist business owners in creating a successful social media and search engine campaign, helping them to build a professional and effective website if needed.

Mobile Sales Lead
Best Buy
2013 – 2014

As a Mobile Sales Lead, I would provide peer feedback and coaching to improve sales results and overall team performance. Within my first 60 days with my direction, we increased overall sales performance by 52% year-over-year. In times of escalated customer issues, I would act as a point of contact and resolve the situation as soon as possible, in the same way I would want to be treated. In addition to my daily management responsibilities, I would also be responsible for cash management, inventory, supplies, and ensuring customer satisfaction in our department was at 80%. [Part-Time]

Regional Sales Manager
Premier Concepts
2012- 2013

Spearheaded and mentored 22 territory managers throughout Florida to develop their sales techniques and overall performance. Exceeded target Key Performance Indicators (KPIs) goals by checking the daily sales reports of each territory manager. Greatly surpassed regional financial objectives by forecasting monthly sales goals, preparing annual budgets, creating work schedules, analyzing variances, and initiating corrective actions: optimized efficiency and increased productivity by recruiting and mentoring current employees. Hit sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

Assistant Store Manager
Verizon Wireless
2012- 2012

As an Assistant Store Manager, I would assess individual and team performance and initiate development plans with each sales representative. With active development and coaching, I would develop, train, and motivate the team to produce high-performance results. As part of my managerial duties, I was also responsible for the store’s primary operations, including inventory, cash management & financials, training and development, and customer escalations.

Store Manager
Mobile Communications Florida (AT&T Indirect)
2010- 2012

As an Assistant Store Manager, I would assess individual and team performance and initiate development plans with each sale. As a Store Manager with an AT&T indirect retailer, I would efficiently motivate and coach a sales team. Evaluate individual and team performance to develop an action plan based on the needs of that individual sales representative. Additionally, I was responsible for the overall functions of store operations, including cash flow, budget, inventory, scheduling, events, hiring, and training. I worked closely with my assistant store manager(s) and sales team to make a cohesive sales force to obtain our store numbers.

Military Police Officer
United States Army
2000 – 2005

Deployment: Operation Iraqi Freedom (OIF 1) 2003 – 2004
4th Infantry DIV, 89th Military Police BDE.